This page explains how to cancel your Qodify+ subscription and when we give refunds. The details are in our Terms of Use and the Distance Sales Contract.
This is an English version of the Turkish text. If the two differ, the Turkish text prevails.
1. The short version
- The free trial costs nothing and needs no cancellation. It never turns into a paid subscription by itself.
- You can cancel your subscription at any time. The cancellation takes effect at the end of the current period.
- There are no partial refunds on cancellations or downgrades.
- Unused credits are not refunded and do not roll over.
- If you are a consumer, you cannot use the right of withdrawal, because you consent at checkout to the service starting at once (section 4).
- We refund charges made in error or twice, and in the other cases the law provides for (section 5).
2. Cancelling your subscription
- Sign in at app.qodifyplus.com.
- Open Settings → Billing.
- Cancel the subscription and confirm.
Owners and billing members can cancel. If you cannot reach the web app, write to destek@qodifyplus.com.
When you cancel:
- the subscription does not renew on the next billing date, and your card is not charged again,
- the service and your remaining credits stay available until the end of the period you paid for,
- when the period ends, your organization becomes read-only; you can buy a package again at any time,
- 90 days after the end date, your organization's data is deleted after a notice.
3. Package changes
- Downgrades take effect at the end of the period. Your current package and remaining credits stay until then; the price difference is not refunded.
- Upgrades take effect at once. You pay the price difference between the two packages, plus VAT, pro rata for the days left in the period, and the credit difference is added at once. This difference is not refunded if you later downgrade or cancel.
4. Right of withdrawal
- As a rule, consumers have a 14-day right of withdrawal from distance contracts.
- Qodify+ starts electronically as soon as you pay. A buyer who buys with individual billing details expressly consents at checkout to the service starting at once. The right of withdrawal therefore cannot be used, under points (ğ) and (h) of Article 15(1) of the Distance Contracts Regulation.
- You can try the service with the 14-day free trial before you buy.
- Buyers who are not consumers have no right of withdrawal.
Section 10 of the Distance Sales Contract has the details, including what to do where the right of withdrawal can be used.
5. When we refund
- Charges made in error or twice: for example, if the same period is charged twice, we refund the excess.
- If we end the service: if we end the service without any breach on your part, we refund the fee for the unused days of the period you paid for.
- Where the right of withdrawal can be used: we refund the full amount you paid within 14 days of receiving your withdrawal notice.
- Other cases in which the law requires a refund.
Refunds go to the card you paid with, through the payment provider (currently iyzico). How long a refund takes to appear on your card depends on your bank. Any documents needed for a refund are issued under tax law.
6. If a renewal payment fails
- There is no grace period: your organization becomes read-only at once, and your card is not charged again.
- When you update your card in Settings → Billing, the failed renewal is charged again and your organization is reactivated at once.
- If you want to end the subscription instead, write to destek@qodifyplus.com.
7. Requests and contact
For cancellation and refund requests, write to destek@qodifyplus.com. Please include your organization's name and, if relevant, the invoice number.
If you are a consumer, section 14 of the Distance Sales Contract lists where you can take complaints and disputes. Our company details are on the Contact page.
Version of these terms: 1 October 2026.