This page explains how to have the data received by Qodify+ and by the “Qodify Plus” app on Meta (Facebook and Instagram) deleted.
This is an English version of the Turkish text. If the two differ, the Turkish text prevails.
1. The short version
You have three options:
- Disconnect Meta in Qodify+. Our copy of the access token is deleted at once, and the advertising data we received from Meta is deleted (section 2).
- Remove the “Qodify Plus” app in your Meta settings. Our access on Meta's side ends (section 3).
- Ask us by email. You can ask us to delete the data received from Meta, a workspace, your account or all of your organization's data (section 4).
Removing the app on Meta alone does not delete the data we already received. To have it deleted, also use option 1 or option 3.
2. Disconnect Meta in Qodify+
- Sign in at app.qodifyplus.com.
- Open Settings → Integrations.
- Choose Disconnect next to the Meta connection and confirm.
Organization owners and admins can do this, even while the organization is read-only.
When you disconnect:
- We delete our copy of the access token at once and ask Meta to revoke it. Meta may keep this token valid for a while despite our request; because we have deleted our copy, we can no longer use it, and it expires by itself within 60 days at the latest. To end access on Meta's side at once as well, remove the app in your Meta settings (section 3).
- The data of the ad accounts synced through this connection (account details, campaigns, ad sets, ads, creatives and performance data) is deleted in a background job that starts straight away. If another Meta connection in your organization still has access to the same ad account, that account's data stays with that connection.
- The ad accounts are unlinked from your workspaces.
- Your ads on Meta are not changed and stay live.
Disconnecting does not delete:
- Your assistant conversations. They may quote Meta data, such as campaign names and figures. You can delete them in the Assistant screen of the web app.
- The connection events in your organization's audit log. These records hold the ID of the business portfolio that was connected, the permissions granted and how many accounts were deleted.
3. Remove the “Qodify Plus” app on Meta
From your Meta business portfolio (if you are an admin of the business):
- Open Meta Business Settings: https://business.facebook.com/settings
- Go to Integrations → Connected apps.
- Select Qodify Plus and click Remove.
From your personal Facebook account:
- On Facebook, open Settings & privacy → Settings.
- Go to Business integrations.
- Select Qodify Plus, click Remove and confirm.
Meta changes its menu labels from time to time; the Meta Help Center has the current steps.
Once you remove the app, our access ends and we can no longer receive data from Meta. The data we already received is not deleted by this alone. To have it deleted, also disconnect Meta in Qodify+ (section 2) or write to us (section 4).
4. Ask us by email
- To: kvkk@qodifyplus.com
- Subject: Data deletion request
Send the email from the address registered to your Qodify+ account and include:
- your first and last name,
- the email address of your Qodify+ account,
- your organization's name and, if you know it, the workspace's name,
- what you want deleted:
- only the data received from Meta,
- all data of one workspace,
- your user account,
- all of your organization's data,
- if you know them, the IDs of the Meta business portfolio or ad accounts concerned.
Requests to delete a workspace or a whole organization must come from an owner of the organization.
Do not include passwords, access tokens or card details in your email, and do not send identity documents. If we need more information to verify your identity, we will ask for it.
You can also send your request in writing by post as a formal application under the KVKK (the Turkish Personal Data Protection Law). Section 16 of our Privacy Policy has the details.
5. After your request
- We confirm receipt: within 2 business days, we send you an email with a reference number.
- Verification: we check that the request came from you. For requests that cannot be undone, such as deleting a workspace or an organization, we act only after you confirm from your registered email address.
- Done: we complete the deletion within 30 days at the latest and confirm it in writing. The confirmation lists what was deleted and anything we had to keep for legal reasons, with the reason.
You can ask about the status of your request by sending your reference number to kvkk@qodifyplus.com. If we refuse a request or can carry out only part of it, we tell you why in writing.
6. What we delete and what we keep
What we delete (depending on what you ask for):
- our copy of the Meta access token,
- advertising data received from Meta: account details, campaigns, ad sets, ads, creatives and performance data,
- assistant conversations and the other data of your workspaces,
- your account: your name, email address, phone number, password hash, sessions, and your acceptance records for the terms of use and the information notice,
- your billing details (except what appears on invoices already issued).
What we keep (only for legal purposes, with restricted access):
- Invoices and payment records: for the period tax and commercial law requires, 10 years.
- Acceptance records for purchases: the same period as invoices, 10 years.
- Audit records: stripped of personal data.
- A keyed hash of your phone number: to apply the one-trial-per-number rule, for 2 years. Your number cannot be read from this hash.
- Records for a dispute or an official request: only what that process needs, until it ends.
- Backups: overwritten on a rolling basis within 7 days.
7. Good to know
- Deletion cannot be undone.
- Deleting all of your organization's data ends your subscription. The fee for the current period is not refunded (Cancellation and Refund Terms).
- Deletion does not stop or change your ads on Meta.
- Deletion does not affect the data that Meta and the payment provider hold themselves. Use their own tools for that data.
- A workspace an agency created for you belongs to the agency's organization. Please send your request to your agency first. You can remove your agency's access to your ad account in your business settings on Meta.
- Qodify+ does not process the personal data of stores' end customers (the people who buy from them) today.
8. Contact
For data deletion and personal data questions: kvkk@qodifyplus.com
For anything else: destek@qodifyplus.com
The data controller's details are in section 2 of our Privacy Policy.
Version of these instructions: 1 October 2026.